TERMS & CONDITIONS
Booking forms: Each participant should complete a booking form, or if under the age of 18, a form should be completed by parent or guardian on their behalf. Booking forms can be downloaded from this site or can be sent out on receipt of an enquiry. Please inform the leader of any medical history or allergies that might affect your ability to take part in the hike. This information is treated in strict confidence but may be disclosed to medical professionals in the event of an emergency. The information you provide will be used for booking and administrative purposes but not shared or used for any other purpose unless you agree otherwise, or to comply with the law.
Deposits: A deposit of €100 per person is required for all weekend or longer trips if booked more than 6 weeks before commencement. Full payment is required if booked within 6 weeks of the trip date. Deposits are non refundable and should be sent with the booking form to secure the booking.
Children: Minors must be accompanied by a parent or legally appointed guardian at all times, the minimum age limit for children to participate in our events is 13 years, (unless otherwise agreed).
Dogs: Are not permitted on any of our hikes.
Insurance: For longer trips we advise that you get suitable travel insurance.
Safety: The leader will take every step to ensure the safety and welfare of the group and third parties but participants should be aware that adventurous walks and hikes carry a risk of injury or even death. The leader carries as a minimum a Mountain Leader (S) Award from the MLTB (governing body for mountain sports in the UK and Ireland) and operates under a set of standard operating procedures.
Participants agree to follow the instructions of the leader and to comply with any health and safety requirements as directed by the leader. The leader may alter the agreed itinerary if necessary to ensure the safety and welfare of the group. The leader may choose to exclude any participant from the activity who does not comply with health and safety instructions or on health or fitness grounds. The leader may also exclude someone from the hike if they believe they may jeopardise the safety of the rest of the group.
Participants must not take part in guided walks and hikes under the influence of alcohol or drugs and anyone believed to be so will be excluded.
Some of the mountain walks are strenuous and require a minimum level of fitness. If you are in any doubt about your health or ability to take part please consult your doctor.
Cancellation: In the event of a hike or training course being cancelled by Mountain Trails, a full refund will be given, please note that a minimum of 4 persons booking is required for a course or hike to go ahead. Should the itinerary change on the day or be curtailed on safety or welfare grounds, no refund will be given.
The deposit on a weekend trip is not refundable in the event of cancellation by the participants. For cancellations on day hikes and courses a €20 fee for admin will be deducted from the refunded amount, if the client books an alternate date when cancelling then no admin fee will be applied.
No refund or transfer will be given should the client cancel within 72 hours of the date of the event booked. There will be no refunds or transfers for no shows on the day.
Use of photographs: We will occasionally use photo images taken on our hikes and courses in promotional material, on our website, and on social media platforms such as Facebook, Twitter and Instagram. Acceptance of these terms implicitly gives us consent to use such images. If you do not wish your picture to be used in this way please let us know and we will gladly comply.
“Mountaintrails recognises that climbing, hill walking and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions and involvement.”
The type of personal information we collect
We collect certain personal information about visitors and users of our website and social media pages.
The types of information we collect include: user-names, email addresses, IP addresses, home addresses, phone numbers, and photo images. Payment information such as payment transactional details, support queries, forum comments and web analytics data.
We will also collect personal information from job applications (such as, your CV, cover letter, interview notes and professional qualification certificates).
How we collect personal information
We collect personal information directly when you provide it to us, automatically as you navigate through our website or social media.
We collect your personal information when you provide it to us when you complete newsletter registration and buy items or services on our website, subscribe to a newsletter, email list, submit feedback, enter a contest, fill out a survey, or send us a communication.
Personal information we collect about you from others
Although we generally collect personal information directly from you, on occasion, we also collect certain categories of personal information about you from other sources. In particular:
- Transaction details from payment providers in order to process a transaction.
- Third party service providers (like Google, Facebook) which may provide information about you when you link, connect, or login to your account with the third party provider and they send us information such as your registration and profile from that service.
How we use personal information
We will use your personal information:
- To fulfil a contract, or take steps linked to a contract: in particular, in facilitating and processing transactions that take place on our website, such as making a booking or purchase.
- Where you give us consent, to provide you with marketing information about products and services provided by Mountaintrails and which we feel may interest you.
- Occasionally we will use photo images for marketing purposes, on our website and on social media platforms such as Facebook, Twitter and Instagram.
- For purposes which are required by law.
- For the purpose of responding to requests by government, a court of law, or law enforcement authorities conducting an investigation.
When we disclose your personal information
We will disclose personal information to the following recipients:
- Our professional advisers (lawyers, accountants, financial advisers etc.) which are located in Ireland.
- Regulators and government authorities in connection with our compliance procedures and obligations.
- A purchaser or prospective purchaser of all or part of our assets or our business, and their professional advisers, in connection with the purchase.
- A third party to respond to requests relating to a criminal investigation or alleged or suspected illegal activity.
- A third party, in order to enforce or defend our rights, or to address financial or reputational risks.
- Other recipients where we are authorised or required by law to do so.
Where we transfer and/or store your personal information
We are based in Ireland so your data will be processed in Ireland. Some of the recipients we have described in section above, and to whom we disclose your personal information, may be based in other countries such as the UK and USA. We do this on the basis of your consent to this policy. In order to protect your information, we take care where possible to work with service providers who we believe maintain an acceptable standard of data security compliance.
How we keep your personal information secure
We store personal information on a password protected computer in a secure location in Ireland. Personal information that we store or transmit is protected by username and password authentication, and data encryption where appropriate.
How you can access your personal information
You can access some of the personal information that we collect about you by logging in to your account from our website. You also have the right to make a request to access other personal information we hold about you and to request corrections of any errors in that data. You can also close the account you have with us at any time. To make an access or correction request, contact us using the contact details on our website.
Marketing Choices regarding your personal information
Where we have your consent to do so (e.g. if you have subscribed to one of our e-mail lists or have indicated that you are interested in receiving offers or information from us), we send you marketing communications by email about products and services that we feel may be of interest to you. You can ‘opt-out’ of such communications if you would prefer not to receive them in the future by using the “unsubscribe” facility provided in the communication itself.
When you visit our website, there is certain information that is recorded which is generally anonymous information and does not reveal your identity. If you’re logged into your account some of this information could be associated with your account. This may include the following kinds of details:
- Your IP address or proxy server IP address’.
- The domain name you requested.
- The name of your internet service provider is sometimes captured depending on the configuration of your ISP connection.
- The date and time of your visit to the website.
- The length of your session.
- The pages which you have accessed.
- The number of times you access our site within any month.
- The file URL you look at and information relating to it.
- The website which referred you to our website.
- The operating system which your computer uses.
Information about children
If you are under the age of 16 we ask that you do not use our website or give us your personal details. If you are from 16 to 18 years, you can browse the site but you’ll need the supervision of a parent or guardian to register an account. It’s the responsibility of parents or guardians to monitor their children’s use of our site.
Information you make public or give to others
How long we keep your personal information
When we need to update this policy
We will need to change this policy from time to time in order to make sure it stays up to date with the latest legal requirements and any changes to our privacy management practices.
When we do change the policy, we’ll make sure to notify you about such changes, where required. A copy of the latest version of this policy will always be available on this page.
How you can contact us
If you have any questions about our privacy practices or the way in which we have been managing your personal information, please contact us via the details on this website, or email firstname.lastname@example.org.
How you can access your personal information
You are also entitled to ask us to port your personal information (i.e. to transfer in a structured, commonly used and machine-readable format, to you), to erase it, or restrict its processing. You also have rights to object to some processing that is based on our legitimate interests, such as profiling that we perform for the purposes of direct marketing, and, where we have asked for your consent to process your data, to withdraw this consent as more fully described below:
- These rights are limited in some situations – for example, we can demonstrate that we have a legal requirement to process your personal information. In some instances, this means that we may retain some data even if you withdraw your consent.
- Where we require your personal information to comply with legal or contractual obligations, then provision of such data is mandatory: if such data is not provided, then we will not be able to manage our contractual relationship with you, or to meet obligations placed on us. In all other cases, provision of requested personal information is optional.
- If you have unresolved concerns you also have the right to complain to data protection authorities. The relevant data protection authority will be the data protection authority of the country: (i) of your habitual residence; (ii) of your place of work; or (iii) in which you consider the alleged infringement has occurred.